Technology & workflow
EVERY STAGE.
BETTER CONNECTED.
Your product data, order rules and stock records are part of the same operation. Explore the information that needs to move between them.
Follow the fulfilment workflow
STAGE 01 / 05
Goods in. Details checked.
Match the inbound delivery to the expected stock, check product identification and record anything that needs attention.
- Process
- Receive
- Input
- Expected delivery
- Action
- SKU & quantity check
- Next check
- Receiving discrepancy review
STAGE 02 / 05
A place for every product.
Put away stock according to its agreed storage and handling profile. Keep the product record connected to its warehouse location.
- Process
- Store
- Input
- Storage profile
- Action
- Putaway location
- Next check
- Stock availability
STAGE 03 / 05
The right items. Your way.
Use the order and packing instructions to select products, prepare the parcel and handle any exceptions before dispatch.
- Process
- Pick & pack
- Input
- Order requirements
- Action
- Product & quantity check
- Next check
- Packing instructions
STAGE 04 / 05
Ready for the next handover.
Prepare labels and dispatch records around the agreed transport service. Connect shipment information back to the order workflow.
- Process
- Dispatch
- Input
- Shipment details
- Action
- Carrier handover
- Next check
- Dispatch information
STAGE 05 / 05
A considered way back.
Identify returned stock, inspect it against your instructions and record the decision to restock, hold or review.
- Process
- Return
- Input
- Return identification
- Action
- Condition review
- Next check
- Stock disposition
A process demonstration, not live order data or a software product screen. Your workflow and system connections are agreed during onboarding.
Visibility starts
with usable data.
CSG uses system-supported stock and order workflows. Your onboarding discussion establishes which records and connections are required for your operation.
Tell us your ecommerce platform, marketplaces, ERP or inventory applications and any custom order logic. Compatibility, connection methods, update behaviour and setup effort are confirmed against the exact configuration.
A platform name alone is not a complete integration specification. Bundles, product variants, split orders and multiple fulfilment locations can change the workflow.
The information flow
to agree together.
| Area | Questions to resolve |
|---|---|
| Product data | Which SKU is the source of truth? How are barcodes, variants, dimensions, weights and kits represented? |
| Order flow | How are orders released, changed or cancelled? Which channels, statuses and packing rules apply? |
| Stock & dispatch updates | What needs to be visible, where does it appear, how often is it updated and who owns reconciliation? |
| Exception handling | Who handles rejected records, missing addresses, insufficient stock and changes after order release? |
| Testing & access | What test orders and permissions are needed? Who approves the results and supports the connection? |